CANCELLATION POLICY FOR RENTALS
Rental reservations are taken on a first-come, first-served basis. Pre-payment is required in order to hold any kayak(s) at the time of the initial booking. For reservations of 4 or more kayaks see cancellation policy (Cancellation Policy for Trips/Lessons).
Reservations are required for Kayak trips and instruction and recommended for Kayak Rentals. You must call in your reservations to us or use our on-line form to request a call back. Reservations are taken on a space available basis. If you do not hear from us after 2 days, call 508-563-9377 or try emailing us again.
Reservations made more than 21 days in advance of the trip date require a 50% deposit. The balance is due 21 days prior to the trip. Nonpayment of balance by 21 days may result in forfeiture of deposit and cancelled reservations.
Reservations made 21 days or less in advance of the trip date require payment in full.
When paying by check or money order, the appropriate deposit must be received within 10 days of booking a trip.
IF YOU CANCEL...
More than 21days in advance of your trip date, we retain a $10 per person cancellation fee.
21 days or less in advance of your trip date, you forfeit the entire cost of your trip.
Money forfeited may not be applied to any outstanding balances.
All reservations are transferable to another person, but not another date. Transferring to another date is the same as canceling.
INCLEMENT WEATHER/HIGH WATER
Cape Cod Kayak trips go rain or shine. Exceptions are made when weather conditions are deemed dangerous by Cape Cod Kayak. Any judgment of dangerous conditions will be made the day of the trip. We reserve the right to move a trip to another location depending on weather conditions. In the event we must cancel a trip for any reason, you will receive a full refund.
While we have an excellent record, the sport of kayaking has inherent risks. It should be recognized that accidents can and do occur. For this reason, we cannot assume responsibility for injury or loss of property. Participants in all activities will be required to sign a waiver stating that they are aware of the risks involved and are not under the influence of drugs or alcohol. Pregnant women must check with their physician prior to participating in Cape Cod Kayak activities. Those with health problems limiting their normal activities may be prohibited from participation at Cape Cod Kayak’s discretion.
ALCOHOL AND DRUG POLICY
The use of recreational drugs or alcohol is prohibited on all trips. If you arrive at your scheduled event under the influence, you will be prohibited from participating in the day's activity. In the event that we prohibit you from participating, you will not receive a refund.